If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. Minimum system requirements – Windows. If the document prints on plain white paper , but not a special paper type, there is no need to continue troubleshooting. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Clean the roller thoroughly all the way around.
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If the document prints on plain white paperbut not a special paper type, there is no need to continue troubleshooting.
Remove the rear access door. Review the Cause and Prevention sections at the end of this h; to check other possibilities. Thank you for your patience. HP product models Figure: In the Custom Paper Size dialog box, type a name for the new custom size. Please use the product number and serial numbers of the new product to validate warranty status. Service the printer If the product printed a self-test report with plain white paper, the printer is functional and does not need to be replaced.
Review the Prevent paper feed issues and Causes sections at the top of this page to learn about the common causes and how to prevent the issue. The list of all available drivers for your product is shown above. Product sold by third party: I don’t see my operating system.
Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers.
We were unable to retrieve the list of drivers for your product. Download list – Download multiple files at once View, edit and download your entire list of photoemart and drivers here.
Remove selected files Download files. Remove the stack of paper from the tray. Is my Windows version bit or bit? Be careful not to push the paper in too far, which can cause paper jams.
HP Photosmart C All-in-One Printer – Driver Downloads | HP® Customer Support
The Virtual Agent is currently unavailable. Approaching any of the recommended maximums on a memory card might cause the performance of the HP Photosmart printer to be slower than expected.
Operating System – Windows 7, Windows 8, Windows 8. Let HP identify any out-of-date or missing drivers and software How does HP use photosmagt data collected with this service?
If the document printsthe issue is resolved, and there is no need to continue troubleshooting.
A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the software. To see if your product is still under warranty, go to the warranty check website http: HP encountered an error while trying to scan your product. Open download list HP Download and Install Assistant.
Check for obstructions inside the tray.
HP Customer Support – Software and Driver Downloads
When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product. Service or replace your HP product if you completed all preceding steps. Technical data is gathered for c24400 products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Drivers may be in development so please check back at a later date or visit the product homepage.
From the Size is drop-down list, select the paper size that matches the paper in the product.